Exploration
In this third phase we will be exploring elements of your idea to get a better understanding of which aspects need to be tested.
Activities
Video Guide
What | Description | Outcome | When | Support |
Team Call Exploration | As team, you discuss how to explore the assumptions that you have identified during the HEC Bootcamp | - Onboarding of DBP
- Definition of technical assumption for DBP
- Distribution of tasks | - Fr 10.2 from 3-4pm Invite by DBP (replaces placeholder)
- Team can reschedule | |
Indvidual task setup | Each team member prepares own task (task can be delegated) | Framing of own task (as own guideline or for delegation) | - Should last 15 min
- As early as possible after “Team Call Exploration” | |
Individual exploration task | Individual explores task or delegates exploration task | Learnings from exploration task | - Can last 1-3h depending on scope
- Before next “Team Call Testing” | Highly recommend outsourcing task to own employee |
Individual Capture Learnings | Hand in learnings from exploration to make them available to team | Handed in Learnings from exploration task | - Should last 15 min
- Before next “Team Call Testing” |
Exploration tasks
Video Guide
Task | Who | Deadline |
|---|---|---|
Research if agents in similar situations accept AI recommendations? | Julian | February 14, 2023 |
Exploration learnings
Video Guide
Learnings | Who | Reflection | Supportive files |
|---|---|---|---|
We wanted to know if call agents accept recommendations from AI systems.
We have reviewed research articles and interviewed a company who has implemented an AI recommender system for call agents.
We learned that it is critical to involve call agents from the beginning in the development to increase acceptance and that explainability of the AI plays a crucial role.
The attached article explains well success factors for AI adoption for call agents | Julian | We need to further specify which call agent segment would be early adopters in leveraging our AI recommender system and focus our idea development on them |
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