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    3. Exploration

    Exploration

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    In this third phase we will be exploring elements of your idea to get a better understanding of which aspects need to be tested.

    Activities

    Video Guide

    What
    Description
    Outcome
    When
    Support
    Team Call Exploration
    As team, you discuss how to explore the assumptions that you have identified during the HEC Bootcamp
    - Onboarding of DBP - Definition of technical assumption for DBP - Distribution of tasks
    - Fr 10.2 from 3-4pm Invite by DBP (replaces placeholder) - Team can reschedule
    - Follow step-by-step meeting guide - Upload recording of call here
    Indvidual task setup
    Each team member prepares own task (task can be delegated)
    Framing of own task (as own guideline or for delegation)
    - Should last 15 min - As early as possible after “Team Call Exploration”
    Template to set-up individual task
    Individual exploration task
    Individual explores task or delegates exploration task
    Learnings from exploration task
    - Can last 1-3h depending on scope - Before next “Team Call Testing”
    Highly recommend outsourcing task to own employee
    Individual Capture Learnings
    Hand in learnings from exploration to make them available to team
    Handed in Learnings from exploration task
    - Should last 15 min - Before next “Team Call Testing”
    Follow Step-by-Step Learning Hand-in

    Exploration tasks

    Video Guide

    Task
    Who
    Deadline
    Research if agents in similar situations accept AI recommendations?

    Julian

    February 14, 2023
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    Exploration learnings

    Video Guide

    Learnings
    Who
    Reflection
    Supportive files
    We wanted to know if call agents accept recommendations from AI systems. We have reviewed research articles and interviewed a company who has implemented an AI recommender system for call agents. We learned that it is critical to involve call agents from the beginning in the development to increase acceptance and that explainability of the AI plays a crucial role. The attached article explains well success factors for AI adoption for call agents

    Julian

    We need to further specify which call agent segment would be early adopters in leveraging our AI recommender system and focus our idea development on them

    2020_ICIS_Ochmann_AlgorithmAversionandAnthropomorphisminHR.pdf
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